FAQ

 

Shipping?

Free within Australia, tracking usually included.

International shipping is USD 8–10, depending on the exchange rate for AUD 20. Tracking included.

 

Returns / Refunds / Exchanges?

It's hassle-free. Just email me at hello (at) ketalon (dot) com and I'll sort it out.

 

Are Ketalon pens really guaranteed for life?

Yes. When it's built right, that's not a risk, it's just common sense. Before production, I test prototypes by driving a car over them. These pens are used [and reviewed online] by military personnel, police officers and EDC enthusiasts. If you have any issues at all, just reach out and I'll refund/replace your purchase.

 

Why was the Rohk Pen discontinued?

Mainly to make room for new products. After mass production runs in four colours were sold out, new metal designs were released. A new polymer pen is also in the works.

 

How strong is the polymer used in pens like the Rohk Pen?

As strong as steel at quarter the weight.

 

Which refills can I use?

Verge 2.0 Pen (and Rohk Pen) : Standard Parker-style refill used by 90% of pens. It's ~98mm long and ~6mm thick.

Frag Pen : Fits the German Lamy M22 mini-refill which is available worldwide on Amazon and at other retailers. It's 60mm long with a 6mm dia.

 

I'm a retailer. Do you do wholesale partnerships outside Australia?

Yes, anywhere in the world. Please send an email with your business details to hello (at) ketalon (dot) com.