FAQ

 

Shipping?

Free within Australia, tracking usually included.

International shipping is USD 8–12, depending on the exchange rate for AUD 20. Tracking included.

 

Returns / Refunds / Exchanges?

It's hassle-free. Just email me at hello (at) ketalon (dot) com and I'll sort it out.

 

Are Ketalon pens really guaranteed for life?

Yes. When it's built right, that's not a risk, it's just common sense. Before production, I test prototypes by driving a car over them. These pens are used [and reviewed online] by military personnel, police officers and EDC enthusiasts. If you have any issues at all, just reach out and I'll refund/replace your purchase.

 

How strong is the polymer Rohk Pen?

As strong as steel at quarter the weight.

 

Which refills can I use?

Rohk Pen & Verge 2.0 Pen : Standard Parker-style refill used by 90% of pens. It's ~98mm long and ~6mm thick.

Frag Pen : Fits the German Lamy M22 mini-refill which is available worldwide on Amazon and at other retailers. It's 60mm long with a 6mm dia.

 

I'm a retailer. Do you do wholesale partnerships outside Australia?

Yes, anywhere in the world. Please send an email with your business details to hello (at) ketalon (dot) com.