Shipping, and other short stories.
What is the shipping cost ?
Domestic (Australia) : Free shipping both ways!
International : Shipping is AUD 15 (USD 11 / EUR 10). This shows up at checkout.
What is your policy on Returns / Exchanges ?
Domestic (Australia) : Free return shipping! No time limit, no questions asked.
To return or exchange your product, email us at firstname.lastname@example.org for the return label - then print this out and stick it over the original package (or use your own) and mail it at the nearest Australia Post Office.
International : Unfortunately we cannot offer free returns for international orders, but please email us and we'll try our best to help you out.
Otherwise the return procedure is the same : We'll email you a return label, which you can print and stick on the package. Then mail it at your local post office. Our email is email@example.com
How long will my order take ?
7 days within Australia, often sooner in metro areas.
International orders take a bit longer depending on your country's customs policies.
Is my online payment secure ?
Ketalon uses Shopify Payments to securely process your payments.
This system meets or exceeds the most stringent industry standards.
How big is the Keyn Key Organizer ?
~ 16mm x 20mm x 77mm.
About the size of a pack of gum.
How big is the Rohk Bolt Action Pen ?
110mm (4.3") long, a bit longer than a smart phone. And 15mm wide.
Will my keys fit the Keyn-2 ?
Most likely! It now has a thinner 4mm screw post that fits all keys.
For large keys and fobs, the Keyn-2 comes with a nifty loop accessory.
How many keys can the Keyn-2 take ?
Up to 5 regular keys, and a key ring to take any number of additional keys.
But I don't have that many keys. Help!
Enough rubber spacers are included if you have fewer keys.
How do I get in touch if I have other questions ?
Email! It's fast, it's personal, it's firstname.lastname@example.org