Shipping, and other short stories.
What is the shipping cost ?
Domestic (Australia) : Free shipping both ways!
International : Shipping is AUD 5.00 (~USD 3.10). This shows up at checkout.
What is your policy on Returns / Exchanges ?
Domestic (Australia) : Free return shipping! No time limit, no questions asked.
To return or exchange your product, email us at hello [at] ketalon [dot] com for the return label - then print this out and stick it over the original package (or use your own) and mail it at the nearest Australia Post Office.
International : Unfortunately we cannot offer free returns for international orders, but please email us and we'll try our best to help you out.
Otherwise the return procedure is the same : We'll email you a return label, which you can print and affix to the package. Then mail it at your local post office. Our email is hello [at] ketalon [dot] com
How long will my order take ?
7 days within Australia, often sooner in metro areas.
International orders take a bit longer depending on your country's customs policies. US orders can take up to 4 weeks due to the distance and customs checks (but your pens often arrive sooner!).
Airlines have been impacted by the coronavirus and flights have been disrupted. As a result, international shipping may take longer than expected.
Is my online payment secure ?
Ketalon uses Shopify Payments to securely process your payments.
This system meets or exceeds the most stringent industry standards.
How big is the Rohk Bolt Action Pen ?
110mm (4.3") long, a bit longer than a smart phone. And 15mm wide.
Why are some metal pen models discontinued ?
Some metal pen models (Tør, Stor, Lanz) were tested through pre-orders on Kickstarter. Since there wasn't enough demand, they did not enter mass production. The few prototypes sold out quickly to eager buyers.
The Verge Pen (aluminium) successfully entered production and the entire run has sold out. Some customers had an issue with the pocket clip grip - as a result, this model has been discontinued. We are currently exploring a new-and-improved Verge 2.0 launch - stay tuned!
How do I get in touch if I have other questions ?
Email! It's fast, it's personal, it's hello [at] ketalon [dot] com