Shipping, and other short stories.

 

What is the shipping cost ?

Domestic (Australia) : Free shipping both ways!

International : Shipping is AUD 15 (USD 11 / EUR 10). This shows up at checkout.

 

What is your policy on Returns / Exchanges ?

Domestic (Australia) : Free return shipping! No time limit, no questions asked.

To return or exchange your product, email us at hello@ketalon.com for the return label - then print this out and stick it over the original package (or use your own) and mail it at the nearest Australia Post Office.

International : Unfortunately we cannot offer free returns for international orders, but please email us and we'll try our best to help you out.

Otherwise the return procedure is the same : We'll email you a return label, which you can print and stick on the package. Then mail it at your local post office. Our email is hello@ketalon.com

 

How long will my order take ?

7 days within Australia, often sooner in metro areas.

International orders take a bit longer depending on your country's customs policies.

 

Is my online payment secure ?

Ketalon uses Shopify Payments to securely process your payments. 

This system meets or exceeds the most stringent industry standards.

 

How big is the Keyn Key Organizer ?

~ 16mm x 20mm x 77mm.

About the size of a pack of gum.

 

How big is the Rohk Bolt Action Pen ?

110mm (4.3") long, a bit longer than a smart phone. And 15mm wide.

Bolt Action Pen dimensions

 

Will my keys fit the Keyn-2 ?

Most likely! It now has a thinner 4mm screw post that fits all keys.

For large keys and fobs, the Keyn-2 comes with a nifty loop accessory. 

 

How many keys can the Keyn-2 take ?

Up to 5 regular keys, and a key ring to take any number of additional keys.

 

But I don't have that many keys. Help!

Enough rubber spacers are included if you have fewer keys.

 

 

How do I get in touch if I have other questions ?

Email! It's fast, it's personal, it's hello@ketalon.com